April 23, 2020
Dear Valued Doggett Customer:
As the COVID-19 situation evolves, we continue to closely monitor and comply with all local health and safety rules in each of our markets. We have recently undertaken a few updated procedures which will continue to keep the safety and well-being of our team and customers our top priority.
Recently-Implemented Procedures
Temperature screenings are now in effect at all of our facilities for employees when they report to work, and we are following CDC guidelines to determine when and how affected employees may return to work. We have also installed protective Plexiglass barriers on all of our parts counters, and all parts counter personnel are now wearing protective masks and gloves. In areas where local rules require face coverings, we have ensured all our employees comply. Finally, our facility and equipment sanitation practices have not changed, and are outlined below.
Facilities
Throughout the day, we have procedures in place to thoroughly disinfect all locations. Pardon the disruption of service at these times but know that we are doing it for your safety and that of our team. We are providing hand sanitizer throughout each of our facilities for guests.
Equipment Sanitation
Our technicians are committed to the safety and sanitation of your equipment. Technicians in both the shop and field will use a CDC-recommended solution to wipe down door and grab handles, control panels, knobs, levers, switches, and any area they deem necessary before and after they service your equipment, and wear disposable gloves during this procedure. We are undertaking this measure for the safety of your employees and our technicians.
Customer Service
Our key focus is to continue providing uninterrupted, superior service to our customers as they are relying on maximum uptime. All locations remain open for walk-in business, and the service and parts departments (including field service) are fully operational to support you.
Even though we are currently open for walk-in business, you may limit your social interaction by calling ahead to help us facilitate your order(s). This includes curbside parts delivery to your vehicle in some locations.
Notify Doggett
If you have recently visited any Doggett location, or have been in contact with any of our personnel, and are exhibiting symptoms of the virus, awaiting test results, or have received a positive test, please contact us at humanresources@doggett.com. Please refrain from visiting our facility if you are exhibiting any symptoms of the virus (fever, cough, sore throat, or runny nose). Should you need to send someone who has been recently been sick, has been in contact with someone ill, or has been exposed to someone with the virus, please call before arriving to have a member of our team assist you without direct contact.
Please contact your local Doggett dealership directly with any questions or requests and thank you for choosing Doggett.
Sincerely,
Leslie Doggett
Founder & CEO
